We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.
It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.
If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package were delivered to the apartment office, locker, neighbors door, etc.
If you did all the above but still can’t retrieve your package, please email us at email@example.com with your order number and our friendly EalingKids Crew will be happy to help!
Bringing you 100% of happiness is our mon! After receiving your product, you have 30 days to return if it doesn’t meet your expectations.
Please email us at firstname.lastname@example.org with your order number and the reason why you are returning so our friendly EalingKids Crew can assist you. Please note that we do not offer gift exchanges at this moment.
Once we receive the return package, we’ll gladly refund your purchase price. The refund will be sent to the original form of payment. Your bank may require additional time to post this transaction to your account. Please note that we do not provide return labels but we will refund your initial shipping cost! Please keep any emails or text you receive regarding your order as they may contain important information.
To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products will be refunded for the full purchase price.
Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.
We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces.
If you’re missing a piece or received an incomplete item, please email us at email@example.com with your Order Number and a photo of the product you’ve received. Our friendly EalingKids Crew will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.
So many places! You can find our products in independent toy stores, party stores, gift shops, and more. We are currently working on getting into the major retailers around you so we can bring joy to you faster!
Why not make having fun as your lifestyle! It’s our mission to bring unlimited joy to you and your family!
By having an account, you can check order history, save your credit card & address information for fast check out next time when you shop with us! We will also send out exclusive EalingKids family promo code from time to time as we run promotions!
You could create an account from the customer login page by clicking on the “sign up” button. Meanwhile, you can also create an account at check out from your shopping cart. Just follow the sign-up instructions, easy peasy!
From time to time, we may feature various promotions, coupons, free gifts with purchase, or other offers. We have established a few simple rules:
• All promotions are valid at www.ealingkids.co • All promotions are subject to certain terms and conditions that differ from promotion to promotion. • We reserve the right to limit quantities purchased on promotion. • Promotions are for a limited period, and the dates covered by the promotion are listed in the fine print. • Various promotions have minimum purchase requirements. These requirements are set forth as part of the online promotion description. When calculating the minimum purchase amount, we do not include charges for shipping, handling, or the applicable tax. The minimum purchase amount is net of discounts and does not include gifts with purchase or free items. • Unless otherwise stated as part of the promotion description, all promotions require a purchase. • Free Shipping offers are available only to non-P.O. Box addresses in the continental United States. These promotions are not available for purchases that will be delivered to Alaska, Hawaii, Puerto Rico, or other non-contiguous U.S. locations. Free shipping promotions refer to standard shipping unless otherwise noted. • All promotions are void where prohibited by law. • You must enter the specified promotional code at checkout in order to receive your savings unless otherwise stated. Note that promotion codes are case sensitive • Promotion codes, e-gift cards, and account credits are not redeemable for cash or credit. • Gifts with purchase and/or free items are not eligible for returns or refunds. • Previous purchases are not eligible for adjustments based on current promotions.
Promotion Codes & Coupons
• Only one (1) discount promotional code (or coupon) may be redeemed per order at www.ealingkids.com. • Some promotions like free shipping or gift with purchase may be combined. See terms and conditions for specific promotions. • Coupons and promo codes are only valid for use only at www.ealingkids.com. • Any use of a coupon for products other than those indicated constitutes fraud. • You are responsible for any applicable sales tax. • Refunds for items purchased from www.ealingkids.com using a coupon will be at the price actually paid for the item, net of these discounts. • Account credits, promotion codes, and e-gift cards have no cash value. • Coupons for www.ealingkids.co that are on websites or blogs not owned by EalingKids Inc. are not valid.
Please follow our social media and stay tuned on our latest update! We run free giveaways or limited-time promotions occasionally on our social media platforms. We also announce new product releases on our social media first!
Feel free to tag us & use #EalingKids to get featured on our official accounts. Here are a few places you can find us:
We would love to see how our product brings you joy! Please email the photos to firstname.lastname@example.org or tag us on social media with hashtags #EalingKids for a chance to be featured on our social media pages.
Try out the product listing or sometimes there are additional information on the packaging of the product. If you still can't find your answer, please reach out to email@example.com so our fun crew can help you out!