We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.
It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.
If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package were delivered to the apartment office, locker, neighbors door, etc.
If you did all the above but still can’t retrieve your package, please email us at firstname.lastname@example.org with your order number and our friendly EalingKids Crew will be happy to help!