Frequently Asked Questions and Answers


Shipping & Delivery

Do you ship overseas?

Where is my package?

Difference between Standard & Expedited Shipping?

How fast is Free Shipping?

I made a mistake on the shipping information at checkout, how do I change that?

What shipping carriers do you use?

Returns & Replacements

How do I return my order?

When will I receive a refund?

I got a defective or damaged product, what should I do?

How do I find a replacement part?

Order Questions

What is my Order Number?

What is the status of my order?

Can I cancel or change the items in my order?

Besides this website, where can I buy EalingKids products?

How To Order

Account Setup

Why should I create an account?

How to create an account with EalingKids?

Promotions & Deals

How do I use the promo code?

Do you have any discounts?

What’s the fine print?

Social Media

Where can I find EalingKids on social media?

How do I share some fun lifestyle photos with your products?

Payment Questions

What payment method do you accept?

What if I’m ordering for an organization that is tax-exempt?

What orders are subject to sales tax?

Product Information

Where can I find detailed info about specific products?

Are the Products Safe?

Any question?

Any question?